Aesthetic Management Partners (AMP) streamlines operations with Velocity Commerce
AMP (Aesthetic Management Partners) is a multi-channel distributor specializing in capital equipment, consumables, and biologics within the aesthetic medical industry. As the business expanded, AMP needed a more scalable way to manage growing order volume, commissions, customer experience, and operational complexity.
Challenge:
AMP was seeking out a solution that could transform their operational and financial processes, while also leveling up the customer experience.
AMP faced challenges in managing high-volume orders; managing, documenting, and reconciling sales commission processes; and providing a seamless and best-in-class customer experience.
The company’s lack of automated processes and lack of centralized data was hindering its ability to grow.
Solution
The Velocity Commerce team proposed a plan to revolutionize AMP's operations and transform the customer experience, end-to-end. Through Velocity, AMP was able to drive efficiency and customer satisfaction through automation. For AMP, Velocity Commerce:
Simplified order-processing workflows
Streamlined processes across sales, ecommerce, and customer service
Automated and optimized the sales commissions process
Centralized and secured data, enabling real-time syncing across systems
Results
Velocity Commerce transformed AMP's business, fueling efficiency and driving rapid growth across the business.
Revolutionized business operations
Transformed their shipping center into a profit center
Created a fully operational ecommerce store
Automated the commissioning process
Up-leveled the customer experience end-to-end by consolidating and automating order processing workflows
Centralized data and enabled real-time data syncing across systems, providing a single source of truth across their various departments
Velocity Commerce is designed for the way B2B teams actually work.