Frequently asked questions

Velocity goes beyond basic order routing and inventory sync. It adds territory mapping, real-time commissions, rep portals, subscriptions, reporting, and shipping automation to give B2B teams a complete order management engine.

Velocity’s built-in territory mapping system can support up to 6 layers of hierarchy for sales teams.

Through our partnership with Stripe, Velocity has the ability to both warehouse and charge payment methods that are collected during the onboarding process. For Shopify, customers must be on the Shopify Plus plan.

Velocity works wherever you sell. You can install Velocity directly from the Shopify App Store, or get set up on any other platform – BigCommerce, WooCommerce, Wix, and more.

Our team works closely with you throughout onboarding to configure Velocity Commerce around your business, workflows, and sales structure. We’ll help get your team set up, provide training and guidance for launch, and remain available for ongoing support as your business evolves.

Yes, Velocity works on smartphones, tablets, and computers, so reps can onboard customers and place orders on the go.

Our Customer Success Team offers 24/7 support regarding the product and can be reached via phone or email.

Download Velocity from the Shopify App Store. Once you complete this step, you can easily set up territories and commission structures on your own, or contact us for setup assistance.

Financing decisions can be delivered in under 30 seconds. Timing may vary depending on the financing provider, applicant, and information required.

No. We only conduct a soft credit check, which means there’s no impact on your customer’s credit score.

Velocity Lending connects customers with financing options from multiple financing partners with competitive rates. Available rates, terms, and financing programs vary based on the customer, transaction, and financing provider.

There are no penalties for paying off balances ahead of schedule.

Velocity Lending is designed for a straightforward rollout. Our team works with you through setup and onboarding so your sales reps can quickly incorporate financing into their existing sales process.

Your first payment is typically due about 30 days after the contract is funded. Exact timing is confirmed in the agreement.

Instead of separate principal and interest payments, our subscription model combines these into a single, straightforward payment. This is designed for simplicity and ease of understanding, making it a unique alternative to conventional loan structures.

Your application can have many statuses throughout its lifetime. Find more detailed information about each of the individual statuses here.

• Under Review: We’re reviewing your application and will respond within 24 hours during normal business hours.
• Approved: Your application has been approved. You can configure transfer pricing and billing.
• Denied: We cannot approve this application. Contact your MedShift representative for more details.

Yes, you can select a preferred MedShift representative in your settings, and they’ll be automatically assigned to future applications. See how it works.

Both. Velocity offers a standalone platform and a Shopify order management app that lives natively inside Shopify Admin, so teams can work where orders already live.

Yes. Velocity works with both Shopify and Shopify Plus. It complements Shopify’s native B2B tools by adding rep portals, territory controls, and commission automation. With Shopify B2B, you can securely vault customer payment methods for future purchases.

No. Velocity focuses on order capture, territories, and commissions. It works alongside your existing inventory, ERP, and finance platforms to keep your tech stack integrated, not duplicated.

Most merchants can connect their store, configure territories and commissions, and invite reps in a matter of hours, not months, thanks to Velocity’s Shopify-native setup and guided onboarding.

No, sales reps will have access to a rep-only portal, giving them visibility to only their assigned customers, orders, and commissions.

Yes. Velocity is built for unified commerce. You can capture and manage orders coming from your e-commerce store, field reps, and other channels while maintaining consistent order and commission logic.

No. Velocity focuses on order capture, territories, commissions, subscriptions, and shipping workflows. It complements your existing inventory, ERP, and finance platforms instead of duplicating them.

Most teams connect their e-commerce store, configure territories and commissions, and invite reps in days (not months) thanks to guided onboarding and prebuilt integrations. You can start with a pilot region and scale from there.

Velocity layers on top of your existing store to activate reps and streamline complex workflows your team handles every day.

The Knowledge Source for standalone instances of Velocity Commerce can be found here.