Aesthetic Management Partners (AMP) streamlines operations with Velocity Commerce
AMP (Aesthetic Management Partners) is a multi-channel distributor specializing in capital equipment, consumables, and biologics within the aesthetic medical industry. As the business expanded, AMP needed a more scalable way to manage growing order volume, commissions, customer experience, and operational complexity.
Challenge:
AMP was seeking out a solution that could transform their operational and financial processes, while also leveling up the customer experience. AMP faced challenges in managing high-volume orders; managing, documenting, and reconciling sales commission processes; and providing a seamless and best-in-class customer experience.
The company’s lack of automated processes and lack of centralized data was hindering its ability to grow.
Solution:
The Velocity Commerce team proposed a plan to revolutionize AMP’s operations and transform the customer experience, end-to-end. Through Velocity, AMP was able to drive efficiency and customer satisfaction through automation. For AMP, Velocity Commerce:
- Simplified order-processing workflows
- Streamlined processes across sales, ecommerce, and customer service
- Automated and optimized the sales commissions process
- Centralized and secured data, enabling real-time syncing across systems
Velocity has been transformative for us. It has significantly enhanced our efficiency by automating time-consuming manual tasks like commission calculation and financial reconciliation, allowing us to redirect our focus toward strategic growth initiatives.
Results
Velocity Commerce transformed AMP’s business, fueling efficiency and driving rapid growth across the business.
- Revolutionized business operations
- Transformed their shipping center into a profit center
- Created a fully operational ecommerce store
- Automated the commissioning process
- Up-leveled the customer experience end-to-end by consolidating and automating order processing workflows
- Centralized data and enabled real-time data syncing across systems, providing a single source of truth across their various departments
Velocity Commerce is designed for the way B2B teams actually work.
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